1. Who we are

TroopCentral is a nonprofit initiative that provides a free online service Scouting units use to plan activities, communicate, share across units and keep records. Questions about this policy go to [email protected].

2. What we collect

From units and their members: names and contact details of adult leaders and family members; youth members' names, ages, units, patrols or dens and advancement; event sign-ups, permission slips, payment records, documents and messages sent in the service; and, where a unit chooses, health form dates and files.

From this website: what you enter in the registration and contact forms. We record a one-way fingerprint of your connection to prevent abuse. We do not use advertising or tracking cookies.

3. How we use it

Only to provide the service to your unit: planning, sign-ups, safety, communication, records and support, and to keep the service secure. We do not sell personal information, we do not show advertising and we do not build marketing profiles.

4. Children's privacy

Youth members under 13 take part through a parent or guardian, who provides consent and controls whether the child can use messaging. We collect only what the unit needs to run its program. A parent or guardian can review, correct or delete a child's information by contacting the unit or us.

5. Who can see information

Members of your unit, according to their role. Parents see only their own family. Health information is limited to the people your unit authorizes. TroopCentral staff access unit data only to provide support or keep the service secure, and every access is logged.

We use service providers for hosting, email delivery and backups under agreements that limit their use of the data to providing those services. We disclose information if the law requires it.

6. Security

Connections are encrypted, passwords are stored with modern hashing, each unit's data is kept separate, and backups are tested by restoring them. No system is perfectly secure; if a breach affects your information, we tell you and the unit promptly as the law requires.

7. Keeping and deleting information

We keep unit information while the unit uses the service. When a unit closes its account, we delete its data after a 30-day grace period, except where the law requires us to keep it. Enquiries sent through this website are kept for up to two years.

8. Your choices

You can download your data, correct it or ask us to delete it. Units can export their records at any time. To make a request, contact your unit or email us.

9. Changes

If we change this policy in a way that matters, we tell units in the service and update the effective date above.

Privacy policy